Touch & Glow YEG Spa

Updated: October 2026

Appointment Deposit Policy & Cancellation Policy

Appointment Deposit

A $40 appointment deposit is required to secure your appointment. This deposit is applied toward the cost of your scheduled service.

The $40 deposit is non-refundable if an appointment is cancelled or rescheduled with less than 24 hours' notice. It is also non-refundable in the event of a no-show.

Cancellations & Rescheduling

We understand that plans can change. To ensure we can accommodate all clients fairly and maintain appointment availability, we ask that cancellations or rescheduling requests be made as early as possible.

Clients must provide at least 24 hours' notice to cancel or reschedule an appointment without forfeiting the appointment deposit.

Cancellations or rescheduling requests made within 24 hours of the scheduled appointment will result in the forfeiture of the $40 appointment deposit.

No-Shows

If you do not attend your scheduled appointment and do not provide notice, the $40 appointment deposit will be forfeited. Future appointments may also require additional payment or deposit at the time of booking.

Late Arrivals

Please arrive on time for your scheduled appointment. Late arrivals may reduce the amount of time available for your service. Where possible, we will accommodate late arrivals; however, if the appointment must be shortened or rescheduled, the regular service fee and/or appointment deposit may still apply.

Changes to Appointments

We are happy to accommodate appointment changes whenever possible. Please contact us as soon as you know that you need to make a change so we can offer the appointment time to another client.

By booking an appointment, you acknowledge that you have read, understood, and agreed to this Appointment Deposit & Cancellation Policy.